FAQ
Common questions from customers and providers.
Can one account be both a customer and a provider?
Yes. Your role is decided per project, not per account.
What happens if I need to cancel a project?
Cancellation terms are set out in the accepted quote for that project. Contact the other party directly through the project panel as early as possible.
How do I know a payment actually went through?
The platform re-verifies every payment directly with the payment provider before marking it paid — the project's payment status in your portal is the source of truth.
Who do I contact for help?
Reach out to contact@silkdev.com.tn.